Last update : 23rd of October, 2017
These Specific Terms and Conditions complement the General Terms and Conditions of the evianexperience.com website (hereinafter the “Online Services” or “Services”) and are an integral part of them.
In accordance with Article L. 121-21 of the French Consumer Code, the Services’ users are informed that they enjoy a period of fourteen calendar days from the subscription to the paid Services offered by the Publisher to exercise their right of withdrawal, without penalty and without the need to provide any reason, by writing to SAEME – evianexperience, Usine d’embouteillage, route des vignes rouges – 74500 Publier / FRANCE, by email at evian.experience@danone.com or by completing the withdrawal form.
In this case, the Publisher shall reimburse the user for all payments received from him. All reimbursements shall be made to the user within fourteen days and using the same means of payment as the user used for the initial transactions, unless the user has expressly agreed otherwise.
The purchase of the online service being delivered in the form of an electronic ticket, a confirmation letter of the withdrawal request will be sent to the user of the service.
In this case, the Publisher shall reimburse the user for all payments received from him. All reimbursements shall be made to the user within fourteen days and using the same means of payment as the user used for the initial transactions, unless the user has expressly agreed otherwise.
The purchase of the online service being delivered in the form of an electronic ticket, a confirmation letter of the withdrawal request will be sent to the user of the service.
Notwithstanding the above, this right of withdrawal cannot be exercised in relation to the following Services, pursuant to article L. 121-21-8 of the French Consumer Code:
- Paid Services in relation to products manufactured under instructions of the user, or clearly customized ;
- Services in relation to products which are likely to deteriorate or to quickly expire;
- Paid Services in relation to products which were unsealed by the customer after their delivery and which cannot be sent back due to health issues.